Enterprise Content Management (ECM) is not simply a software product. In its full sense, ECM is a system consisting of strategies, methods, and toolkits used to acquire, manage, store, and distribute all of an organization’s unstructured information to its users. , to other applications, and to that organization’s business processes.
Unstructured information (including documents such as documents, videos, audios, emails, reports generated from business applications, etc.) accounts for 80% of the total information of an organization. For example, in the banking industry, unstructured information is loan applications, account openings, letters of credit (L/C), ATM system surveillance videos, recorded customer phone calls to a central bank. This information accounts for a much larger proportion than the amount of structured information stored in the form of databases in applications such as Corebanking, Switching, Card Management System, etc.

An overall ECM solution consists of two main components: the part that performs the acquisition of unstructured information and the part that manages this acquired information.
The unstructured information acquisition section typically has the following features:
  • Capture:   Scan documents or import files if you don’t need to scan, execute online/o ine, receive from fax server, etc.
  • Classify:  Incoming documents can be classified manually or automatically (the system has the ability to recognize documents and “learn” how to classify).
  • Extraction:  The information on the document is extracted using optical character recognition (OCR), marker recognition (OMR), intelligent character recognition – handwriting (ICR), …
  • Check (Validate):  Users can check and edit the extracted information automatically.
  • Distribution:  The information received and the information extracted can be put into a central repository or other repositories.

  • Document management: version management, document links, virtual folders, etc.
  • Workflow management: create workflows, monitor and analyze the execution of workflows.
  • Retention policy:   Establish retention policy for each type of information, ensuring compliance with financial and accounting standards.
  • Lifecycle management: defines the life cycle from initialization to complete destruction of information, allows automatic migration of content to different tier storage depending on the state of the information, supports compression and deduplication.
  • Caching mechanism: allows to reduce the connection to the center, increase the speed of searching and accessing documents at remote points (branches).
  • Security: Authentication (AD, Tivoli, …), Authorization (ACLs), Auditing (FDA 21 CFR), encryption, digital signature, complete cancellation.
  • Indexing and searching: allows easy searching of documents with simple and intuitive operations.
  • Statistical reports: quickly build and export document statistics

The implementation of ECM brings many benefits to the organization, helping to manage content and business information easily and smoothly in accordance with established standards and processes. Specifically:

  • Automate business processes
  • Centralize information management
  • Provide quick and complete information.
  • Timely decision support
  • Save on operating costs (especially paper costs).
  • Easy to assess the quality of work
  • Minimize errors, minimize damage.
  • Easy to check, query information.
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typical clients deployed ibm ecm projects

General Department of Taxation

The Joint Stock Commercial Bank for Investment and Development of Vietnam

The Vietnam Technological and Commercial Joint Stock Bank

Tien Phong Commercial Joint Stock Bank

Vietnam Maritime Commercial Join Stock Bank

Lotte Finance co., ltd


Vietnam International Commercial Joint Stock Bank